Suggestions and Complaints
“Dear Valued Visitors, for any inquiries, assistance, complaints, or suggestions, kindly contact the Patient Affairs Department and we will be happy to assist you”
7 Procedures for Submitting Complaints within 3 Days
"Unresolved complaints are progressed to the next phase of our formal procedure."
1- Submitting the complaint
2- Receiving and reviewing the complaint by the Patient Relations Department
3- Escalating the complaint to the department head concerned
4- Escalating the complaint to the next responsible person
5- Escalating the complaint to senior management
6- Escalating the complaint to the hospital director
7- Escalating the complaint to the Ministry of Health
