Patient Rights and Responsibilities
Patients and their families have the right to health care:
- Obtaining appropriate, continuous, organized and specialized health services “according to evidence-based medicine” at every level of care, whether preventive or therapeutic, and at the appropriate time, in accordance with the policies and procedures of eligibility for treatment and within the facility’s capacity and the laws regulating its work
- Examination by a specialized medical team
- Providing an appropriate environment that helps patients adapt during the treatment period at the health facility
- Giving priority in treatment to emergency cases without delay
- Providing medical care in diagnosis, treatment and other services in a manner that achieves the aspirations and satisfaction of patients as much as possible
- Ensuring that the patient or legal guardian is fully aware of all information related to the condition and health status in a comprehensive and clear manner and in an understandable language
- Having an appropriate mechanism for education and providing guidance on drug therapy and other treatments
- Receiving appropriate assessment to assess the condition and treat pain
- Receiving appropriate medical meals that are appropriate and proportionate to the health status
- Participating with the medical team in the treatment plan and making decisions regarding your health status
- Providing the patient with instructions Regarding your health condition when you leave the hospital
- Obtaining an interpreter if language is an obstacle to understanding the details of comprehensive medical care provided to the patient
Knowing the rights and responsibilities of patients and their families:
Fully understanding and exercising rights, and providing all possible means inside and outside the facility to identify the document of patients' rights and responsibilities and providing an electronic or paper copy upon entering or registering in the facility and in the health service departments and waiting areas
Providing services and health care based on respect and appreciation:
- Providing health care in a proper manner at all times and under all circumstances in a way that ensures preserving their dignity without prejudice to their religious, sectarian and spiritual beliefs and their cultural and social background
- Adhering to appropriate Islamic and social etiquette when dealing directly with patients and their families in general, and using the patient's personal name as found in official papers and not giving any other identification
- Respecting the patient's right to express the severity of pain
- Providing dignified care to the patient in cases of dying and death and treating the body well
Privacy and confidentiality:
- Providing privacy Confidentiality when discussing the patient's treatment program with him or his legal guardian
- Preventing the leakage, misuse, circulation or access to the patient's private information, whether in the medical file or medical information related to diagnosis, analysis and treatment, to any party or person without the consent of the patient or his legal guardian (except as required by the judicial authorities)
- Preventing access to the patient's medical file for anyone other than members of the medical team supervising the treatment or those authorized by the facility management or those authorized by the patient or his guardian or the judicial authorities
- Preventing anyone from meeting the patient who is not related to providing health care, including visitors
- Preparing places for hospitalization, examination and medical procedures and taking all possible measures to maintain privacy
- Providing appropriate clothing and necessary personal tools for the patient
- Providing appropriate and separate waiting areas for women and men
Providing protection and safety
- Providing health care in a safe, clean, sterile and appropriate environment
- Providing appropriate tools and mechanisms to protect you from physical harm, diseases and infections, such as washing hands and providing safety precautions before and during entry or transfer to and from and within the health facility facilities, and before starting any procedure Medical
- Applying infection control rules approved by the Ministry of Health regulations to protect patients from infection
- Ensuring that the service provider follows safety guidelines before, during and after the medical procedure or examination, and the patient has the right to remind him of this or request to change it
- Alert all illustrative means that patients and their families can understand before and during entry into all places that may expose the patient and his family to harm, such as radiation areas, magnetic resonance imaging, places under construction, and during cleaning or sterilization operations, etc.
- Having a policy to provide security and safety to protect people with special needs, such as children, the elderly, women and the disabled
- Protecting them from psychological harm, reprimand, reprimand and insults by any employee of the health facility
- The medical team's commitment to reporting all cases of physical or psychological violence to the relevant authority
- Providing appropriate places, mechanisms and procedures to protect their property from theft and damage
- Knowing the no-smoking policy and the places designated for smokers that are far from medical care places
- Having special procedures for people with special needs (in terms of assistance, facilitating procedures or providing appropriate facilities Or the positions or the number of companions, etc.)
- Verify the identity of the guardian or the guardian or the person authorized by the patient to sign on his behalf
Participation in the health care plan
- Obtaining complete and up-to-date information regarding the diagnosis, proposed treatment, expected benefits and expected outcomes, and knowing the proposed medical alternatives, if any, complications, risks and the probability of success of the treatment in clear and understandable language -
- Transparently explaining the care capabilities available in the health facility for patients who need care beyond the facility's capabilities, informing them of other services and their responsibilities, and seeking to provide this with the relevant authorities
- Knowing the names of those participating in providing the health service to them, their specialties, and the name of the doctor responsible for the treatment and following up on the case before performing any treatment procedure
- Informing them of the presence of licensed trainees if they are part of the treating medical team
- Discussing with the medical team the necessary information before any treatment procedure or operation and before signing the medical authorization forms, except for emergency cases that require urgent medical intervention in accordance with the applicable regulations and laws
- Reviewing the type of interventions, medications and radiation used in the treatment, their effectiveness and the extent of their safety and security
- Clarifying the reasons for transferring the patient to another place inside or outside the health facility before transferring him, while giving him instructions Necessary
- Requesting a second medical opinion in coordination with the competent authority in the health facility when necessary
- Clarifying the reasons for transferring or changing the patient's care from one consultant to another
Refusing treatment
- Informing them of the possibility of refusing all or part of the prescribed treatment, provided that it does not conflict with the applicable regulations and laws, and informing them of the expected results of the refusal decision. The patient or his legal guardian is fully responsible for his decisions and actions in the event of refusing treatment or not following the treatment instructions, with the necessity of signing the acknowledgment form for the prescribed procedure and documenting this in the patient's file
- Refusing treatment shall not result in any decisions or procedures that are not related to the patient's health condition, and the service provider in the health facility is obligated to continue providing appropriate care to him, even during the times of review for the same disease or another, according to the applicable medical standards.
- The right to know other alternative treatments in case of refusal of treatment
Knowledge of financial costs and health insurance:
- Obtaining approximate information about the expected cost before starting treatment
- Identifying the limits of the health insurance coverage available to the patient and its consequences
- Answering all inquiries related to the treatment bill regardless of who will pay it
- Issuing an accurate invoice for the services provided and their costs
- Hanging a board that simplifies the services and their costs
- The beneficiary is informed of the deductible fee and additional payments to the beneficiary before receiving the service
- The beneficiary signs an agreement to pay additional services that are outside the scope of his insurance policy before receiving the service
- The beneficiary is provided with a detailed service invoice for additional services upon request
- The beneficiary is granted a free room upgrade in the event that a room designated for his insurance policy is not available
Clarity and comprehensiveness of forms and reports:
- The right to authorize a person to sign on their behalf the medical authorization and make decisions on their behalf when necessary with their knowledge and the patient's full consent
To define the information it contains Medical authorization in a clear and understandable manner, explaining the expected negative and positive outcomes of approval or rejection. With a list of interventions that require a separate medical authorization and keeping the medical authorization in your file
- Obtaining medical reports that prove their condition from the Medical Reports Department
Knowledge and procedures for complaints and suggestions:
- Submitting oral or written suggestions, requests, inquiries or complaints, signed or unsigned to the health facility, without any impact on the quality of the service provided to them, with the possibility of raising the complaint to various levels in the health facility
- Knowing the policies and procedures for handling complaints, including identifying the party or parties authorized to receive complaints in the facility, determining the path of complaints and the policy followed in handling, then submitting periodic reports to all levels about the complaints, the procedures taken and the final answers to patients and their satisfaction with that, and studying and analyzing the complaints, their causes and handling them
- Defining the policies, procedures and mechanisms followed in the health facility to study complaints and suggestions and the expected time to respond to them. And to provide any available information regarding the complaint or suggestion and to expedite the resolution of complaints
The existence of policies and procedures for organ and tissue donation:
You have the right to donate organs or tissues to a member of your family or others. To obtain advice that explains the benefits and risks of this, you must contact the Saudi Center for Organ Transplantation (SCOT) Phone number: 8001245500
Patients and their families' duties document:
- Review their responsibilities and adhere to the procedures and policies followed in the health facility, which were designed in accordance with the medical and legal regulations, laws and procedures to achieve the interests of other patients, companions and the community, and educate their visitors about their responsibilities and ensure their implementation
- Preserve the property of the health facility and the property of others
- Safe and correct use of facilities and equipment in the health facility
- Bring proof of the patient's identity
- Provide complete and accurate information about the patient's personal, health and medical data
- Inform the doctor about any confirmed or potential genetic diseases and infectious diseases in contacts
- Notify health service providers of the patient's previous surgeries and visits to other health facilities
- Report any change in the patient's health condition
- Inform the treating physician about not understanding the treatment plan and the prescribed interventions
- Provide complete and accurate information about the patient's health insurance coverage and bear responsibility for that
- Inform patients about their pregnancy status to protect them from radiation, anesthesia or any procedures that may affect them or Their fetuses
- Informing patients about cardiac metal networks or dental braces during imaging that may affect their health or the like
- The patient or his relatives pay the bills due for treatment
- Following the prescribed treatment plan, and in the event of refusal or failure to follow the instructions, the patient or legal guardian shall bear responsibility for that and the resulting effects and complications
- Treating all employees, other patients and visitors with courtesy and respect
- Adhering to the general rules and respecting the religious, intellectual and sectarian beliefs of others
- Respecting the privacy of others
- Following the regulations and guidelines of the health facility
- Following the security and safety systems and instructions in the health facility
- Adhering to appointments and contacting the appointments department in the event of inability to attend
- Commitment to implementing the decision to transfer to another place or exit as decided by the treating physician
- Commitment to not smoking in all facilities of the health facility
- Informing the admissions officer, employees and medical staff related to the treatment in the event of his infection with an infectious disease and the medical staff without affecting his treatment or reducing his rights or affecting his plan Treatment or isolation without justification